Oferty dla Care Assistant praca Wrocław Powiat

11.08.2026 | Pełny etat | Wrocław | EPAM SystemsHealthConduct root-cause analysis of call failures, routing issues and telephony problemsDeliver L2/L3 technical support for incidents and coordinate with Genesys Care for escalationsProduce dashboards and custom reports through Genesys AnalyticsAdminister user roles, permissions and access control while

11.08.2026 | Pełny etat | Wrocław | EPAM SystemsAnd opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunitiesOutstanding career roadmapLeadership development, career advising, soft skills, and well-being programsCertification (GCP, Azure, AWS)Unlimited

11.08.2026 | Pełny etat | Wrocław | EPAM SystemsInteraction paths and platform healthRoot-cause analysis of call failures, routing issues and telephony problems, providing L2/L3 technical support and collaborating with Genesys Care for escalationsCreation of dashboards and custom reports using Genesys Analytics, analyzing KPIs such as SLA, AHT, abandon