Oferty dla Service Delivery Manager praca Krakowski Powiat

01.01.2012 | Pełny etat | Zabierzów | Shell Business Service Centre KrakówOf customer service excellence by CSO staff - Translating area for improvement into training needs - Working with Customer Service Operation Manager, Team Managers and Assurance Manager to implement various process/quality improvement initiatives to improve service levels in CSO and customer satisfaction

01.01.2012 | Pełny etat | Zabierzów | Shell Business Service Centre KrakówLiaise with Scheduling Excellence team, customer service centre and SBSC to coordinate resources to deliver the training programmes - Update and maintain all training materials and guidelines in accordance with global standards - Develop a learning network with other training managers to evaluate