01.01.2012 | Pełny etat | Zabierzów | Shell Business Service Centre KrakówResponsibilities - Running regular coaching sessions with Customer Service Professionals to ensure that optimal performance is achieved with service delivery and process execution - Planning and executing Quality Call Monitoring (QCM) Program to ensure process adherance and consistent delivery of c
Zobacz później01.01.2012 | Pełny etat | Zabierzów | Shell Business Service Centre KrakówResponsibilities Be the first point of contact for Customers • resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards • Provide assistance to customers in self-service mediums and assist customer to complete transactions • Reco
Zobacz później01.01.2012 | Pełny etat | Zabierzów | Shell Business Service Centre KrakówResponsibilities Collection Specialist will be working in Credit Department to ensure customer debts are collected in line with contracted payment terms. Main responsibilities - managing credit blocked orders and customers approaching or exceeding their credit limit - making proactive calls to pr
Zobacz później01.01.2012 | Pełny etat | Zabierzów | Shell Business Service Centre KrakówResponsibilities Be the first point of contact for Customers • resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards • Provide assistance to customers in self-service mediums and assist customer to complete transactions • Reco
Zobacz później01.01.2012 | Pełny etat | Zabierzów | Shell Business Service Centre KrakówResponsibilities To liaise with drivers, hauliers, customers (IVR), CSC and scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders - Manage deviation from plan, i.e. process in GSAP any post schedule amendments to the shift L
Zobacz później01.01.2012 | Pełny etat | Zabierzów | Shell Business Service Centre KrakówResponsibilities - Post invoices - Ensure that all cash and cheques have been entered into the system, banked on the due date and that receipts are applied to customer accounts. - Reconcile and allocate cash securities - Run unapplied cash report and resolve - Maintain AR data in customer master/cu
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