01.01.2012 | Pełny etat | Zabierzów | Shell Business Service Centre KrakówOf customer service excellence by CSO staff - Translating area for improvement into training needs - Working with Customer Service Operation Manager, Team Managers and Assurance Manager to implement various process/quality improvement initiatives to improve service levels in CSO and customer satisfaction
Zobacz później01.01.2012 | Pełny etat | Zabierzów | Shell Business Service Centre KrakówResponsibilities - To liaise with drivers, hauliers, customers (IVR), CSC and scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders - Manage deviation from plan, i.e. process in GSAP any post schedule amendments
Zobacz później01.01.2012 | Pełny etat | Zabierzów | Shell Business Service Centre KrakówIn the system - Ensure Supply and product availability issues are reflected in the system set-up - Allocate orders to trucks - Liaise with other teams that contribute to the Order to Delivery process
Zobacz później01.01.2012 | Pełny etat | Zabierzów | Shell Business Service Centre KrakówWith Financial Transaction teams providing mutual assistance where possible to deliver overall success in tax settlements· - Prepare and deliver timely and accurately tax returns to the Tax Authorities - Prepare intrastat reporting - Provide assistance to the tax reviews and statutory audits
Zobacz później01.01.2012 | Pełny etat | Zabierzów | Shell Business Service Centre KrakówResponsibilities PRINCIPAL ACCOUNTABILITIES 1. Steer, coach and monitor the Credit Management team performance to ensure SLA’s and KPI’s, agreed with the Credit organization are met. Team up to 15 people. 2. Coordinate Debt Collection process. 3. Implement and ensure compliance of Credit Policy
Zobacz później01.01.2012 | Pełny etat | Zabierzów | Shell Business Service Centre KrakówResponsibilities To liaise with drivers, hauliers, customers (IVR), CSC and scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders - Manage deviation from plan, i.e. process in GSAP any post schedule amendments to the shift
Zobacz później01.01.2012 | Pełny etat | Zabierzów | Shell Business Service Centre KrakówResponsibilities Purpose To ensure the complete and appropriate training provided for Order to Delivery (OtD) teams - Scheduling team and Scheduling Support team. Responsibility for training and development of 20-30 members of OtD teams. Principal Accountabilities - Establish Training & Procedures
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