Oferty dla Call Centre praca Wrocław Powiat

31.08.2026 | Pełny etat | Wrocław | EPAM SystemsOptimal platform performance to support business objectives. Responsibilities Design, develop and enhance IVR/IVA flows using Genesys ArchitectBuild and optimize call routing strategies, queues, skills, schedules and user configurationsDevelopment of bots using Genesys Dialog Engine (NLU/NLP) for voice

31.08.2026 | Pełny etat | Wrocław | EPAM SystemsGrafana and Azure MonitorSkills in ELK stack and shell scripting (Bash/PowerShell)Understanding of networking fundamentals including DNS load balancing and ingress controllersBackground in incident management and on-call experience We offer We gather like-minded peopleEngineering community of industry

31.08.2026 | Pełny etat | Wrocław | EPAM SystemsSolution components based on patterns including RAG, agentic workflows, multi-agent orchestration, tool/function calling, prompt management, grounding, evaluation, and responsible AI controlsDeploy secure integration patterns using managed identities, RBAC, private endpoints, private DNS, network security

31.08.2026 | Pełny etat | Wrocław | EPAM SystemsIn technical discussions and whiteboard sessions with engineering leadsParticipate in on-call rotations (3 rotations structured as 2 primary 1 secondary), ensuring timely resolution of issues Requirements 5 years of experience with C+ (C+11 standard), including strong ability to read, analyze, and maintain

31.08.2026 | Pełny etat | Wrocław | EPAM SystemsYou will work closely with SMEs and end-users to understand where the real value lies, and you will design the feedback loops. Responsibilities Design, build, and ship AI-native systems E2E - agents, workflows, RAG, and the harness custom tool calling, sandboxing, context engineering and sub-agents

31.08.2026 | Pełny etat | Wrocław | EPAM SystemsOptimal platform performance in alignment with business goals. Responsibilities Create and refine IVR/IVA flows through Genesys ArchitectFine-tune call routing strategies, queues, skills, schedules and user setupsBuild bots via Genesys Dialog Engine (NLU/NLP) across voice and digital channelsDevelop

31.08.2026 | Pełny etat | Wrocław | EPAM SystemsQuery, and runbook automationBuild and integrate AI agents and LLM-backed automations into the SDLC and CI/CD pipelines, connecting models to scanners, code hosts, ticketing, and security tooling via function calling, REST, and webhooksDevelop, test, and maintain reusable prompts, structured-prompting

31.08.2026 | Pełny etat | Wrocław | EPAM SystemsIncluding strong expertise in topics such as contracts, call-offs, and ATPAbility to lead a team of 5-8 consultantsReadiness to work hands-on as a consultantS/4HANA experienceWorking experience with SAP AFS is a significant plusExcellent communication, prioritization, time management, and stakeholder