Oferty dla Program Accuracy praca Polska

01.01.2012 | Pełny etat | | Czechy | Grafton TechnologiesA path to resolving inquiries • Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues. • Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy

01.01.2012 | Pełny etat | | Czechy | Grafton Recruitment KrakówAnd accuracy • Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times • Educate customers on support options, and the steps being taken to resolve their issue, including online